Frequently Asked Questions
Clear answers to chimney cleaning, inspection, safety, and seasonal care across Canada.
How often should I sweep my chimney?
At least annually or after 1 cord of wood burned, whichever comes first.
High-use wood stoves and fireplaces may need mid-season checks, especially during very cold spells.
Do you service my province?
We operate across all Canadian provinces and territories. Use our availability checker on the Home page to confirm lead times.
Are taxes included?
Taxes are calculated at checkout according to your province (GST/HST rules).
Will there be a mess?
We isolate the work area and use HEPA vacuums to control dust.
Do you provide emergency service?
Yes, same-day callouts are available in most areas.
What is creosote and why is it dangerous?
Creosote is a tar-like byproduct of burning wood. It accumulates on flue walls and is highly combustible.
Regular sweeping and proper burning practices (seasoned wood, adequate airflow) minimize buildup.
Do you perform WETT inspections?
Yes. We provide WETT-certified inspections for insurance and real estate transactions where required.
There are birds or a nest in my chimney. What should I do?
Do not light a fire. Some species are protected during nesting season in Canada. We offer humane removal guidance and cap installation to prevent recurrence.
My cap is icing over in winter. Is that normal?
Light icing can occur in extreme cold. Persistent icing may indicate moisture or draft issues—an inspection can diagnose and fix the root cause.
How much does a sweep cost?
Pricing varies by appliance type and access complexity. Typical residential sweeps range by region; final price is shown at booking before payment.
What wood should I burn?
Burn only seasoned hardwood with moisture content under 20%. Avoid treated or painted wood, driftwood, and trash.
Do you use camera inspections?
Yes, video scans are available on request to document the interior flue condition.
Will my insurance require proof of maintenance?
Some policies do. We issue digital reports and receipts you can share with your insurer.
Do you clean dryer vents too?
Yes. Lint buildup is a fire hazard—annual cleaning is recommended alongside chimney maintenance.